Order Confirmation and Tracking
Please be sure to enter a correct email address as order confirmation is sent to your email upon order completion. Orders may be tracked using the order tracking number included in your email and also available by logging into your My Girls™ Skin Care account on mygirlscream.com
We can ship to virtually any address in the Continental US, Alaska, Hawaii and Puerto Rico as well as Internationally. Please Contact Us for information on International shipments as rates and delivery times vary by country and destination. If your order is time sensitive, please be sure to choose priority mail service.
FAST & FREE Standard Shipping Included on Retail Orders
When you place an order, be sure to confirm your shipping address if different from your billing address information. Delivery is significantly delayed when orders are held/returned by the post office due to an incorrect address. Returns due to incorrect address and addresses entered incorrectly (i.e., city, state and zip entered in one field, incorrect zip code, etc.) will be subject to additional transit time, postage and a change order fee of $5.00 per order to correct your order or re-stock inventory.
Please note that delivery times will differ depending on the freight carrier which is determined by the weight of your order, Orders received before 12 PM EST Mon-Fri. arrive as follows:
Priority mail orders arrive within 3-5 business days.
Standard orders include FREE First class USPS mail and arrive within 3-5 business days.
International: 7-14 business days.
Please select priority mail at checkout if your order is time sensitive.
Order tracking updates emailed within 24 hrs.
USPS Priority mail service arrives within 3 business days for orders within the Continental US, Alaska, Hawaii and Puerto Rico provided order is received by 12 PM EST Mon-Thursday and before 6:30 AM EST Fridays.
Orders received after 6:30 AM Friday are processed on Monday as weekend mail service is not available. USPS Standard and USPS Priority mail service are not available on weekends and national holidays.
Priority service is delayed by 1 day when accounting for weekends and holidays.
Free standard shipping is available on all consumer orders and to wholesalers with their first order. Wholesale orders ship via USPS, UPS and DHL depending upon geographic location and weight.
International air mail service typically arrives within 7-14 business days. Global Priority mail orders typically arrive within 3-5 business days. Please note that Global Priority mail rates are typically double the cost of standard air mail and delivery timeframes depend on shipping address and in country mail delivery service. Please consult your countries import and customs regulations to ensure delivery of cosmetics goods into your country.
Returns & Cancellation Policy
You may return most new, unopened items within 7 days from the customer's receipt of the order. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please note:
- Returns must be received in brand new, unopened condition
- No returns or refunds that have been damaged by shippers or sold by unauthorized re-sellers are accepted
- No returns or refunds are accepted from orders placed with Amazon or Amazon re-sellers.
- Returns are not accepted for opened product nor due to order delays resulting from an incorrect address
- A re-stocking fee of up to 15% may apply assuming the order may be restocked with normal inspection
- Shipping charges are not refundable. All return shipping charges are to be paid by the customer
- We suggest that you insure your return shipment for the full value of the product
- Additional postage fees apply to re-ship orders.
For returns, you should expect to receive your refund within four weeks of giving your package to the postal carrier, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Cancellations must be received via firstname.lastname@example.org within 24 hours after submitting your order, in order to pull items from our mail que without incurring additional charges. If you wish to cancel items in transit or already delivered to your ship address, you will be responsible for return postage on the items. Please see return policy above.