Order Confirmation and Tracking

Please be sure to enter a correct email address as order confirmation is sent to your email upon order completion. Orders may be tracked using the order tracking number included in your email and also available by logging into your My Girls™ Skin Care account on mygirlscream.com

Shipping

We can ship to virtually any address in the Continental US, Alaska, Hawaii and Puerto Rico as well as Internationally.  Please Contact Us for information on International shipments as rates and delivery times vary by country and destination.

When you place an order, be sure to confirm your shipping address if different from your billing address information.  Delivery is significantly delayed when orders are held/returned by the post office for incorrect address,  Returns due to incorrect address and addresses entered incorrectly (i.e., city, state and zip entered in one field) will be subject to additional postage and a change order fee of $5.00 per order to correct your order or re-stock inventory.

Please note that delivery times will differ depending on the freight carrier which is determined by the weight of your order,  Orders received before 12 PM EST Mon-Fri. arrive within 5-10 business days. 

USPS Priority mail service arrives within 3 business days and USPS Priority Mail International service arrives within 6-10 business days provided order is received by 12 PM EST Mon-Thursday and before 6:30 AM EST Fridays.  Orders received after 6:30 AM Friday are processed on Monday as weekend mail service is not available.  USPS Standard and USPS Priority mail service is not available on weekends and national holidays.  Priority service is delayed by 1 day accounting when accounting for weekends and holidays.

Free standard shipping is available on all consumer orders and to wholesalers with their first order. Wholesale orders ship via USPS, UPS and DHL depending upon geographic location and weight.

Returns Policy

You may return most new, unopened items within 7 days 
from the customer's receipt of the order. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  Please note:

  • Returns must be received in brand new, unopened condition
  • No returns or refunds that have been damaged by shippers or sold by unauthorized re-sellers are accepted
  • Returns are not accepted for opened product nor due to order delays resulting from an incorrect address
  • A re-stocking fee of up to 15% may apply assuming the order may be restocked with normal inspection
  • Shipping charges are not refundable. All return shipping charges are to be paid by the customer
  • We suggest that you insure your return shipment for the full value of the product
  • Additional postage fees apply to re-ship orders.

For returns, you should expect to receive your refund within four weeks of giving your package to the postal carrier, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).